BOOKING

By booking an appointment with Bennett & Barkell a client agrees to the following booking terms and conditions.

When booking an appointment clients are required to provide a valid name, contact number and email address, along with valid credit card details prompted via our online booking system, Fresha. Payment details are securely stored within Fresha and are not accessible to Bennett & Barkell.

DEPOSITS

A deposit is required at the time of booking to secure all appointments.

• A $100 deposit applies to most services

• A 50% deposit may be required for extension services or lower-value appointments.

The required deposit amount will be clearly displayed at the time of booking.

Deposits are applied toward the total cost of your service and will be deducted from your final bill on the day of your appointment.

Deposits represent a genuine pre-estimate of the costs and losses incurred if an appointment is cancelled late or unattended.

Deposits are non-refundable, except where required under Australian Consumer Law.

CANCELATION/RESCHEDULING POLICY

We kindly request a minimum of 48 hours’ notice for cancellations or rescheduling. This allows us the opportunity to offer your appointment to another client and minimise the impact of lost appointment time.

• Where at least 48 hours’ notice is provided, deposits can either be transferred to a future appointment or credited to the clients file.

• Cancellations or appointment changes made within 48 hours will result in the deposit being forfeited as reasonable compensation for the appointment time that has been reserved for you.

• Where the deposit does not reasonably cover the loss incurred, an additional cancellation fee of up to the value of the scheduled service may apply.

Any applicable cancellation fee will be charged to the card nominated through Fresha.

If payment cannot be processed, any outstanding balance must be paid before another appointment can be booked.

NO SHOWS

If you do not attend your appointment and provide no notice, up to 100% of the scheduled service value will be charged.

This charge reflects the significant loss associated with an appointment being reserved specifically for you and then going unfilled.

Any applicable charge will be debited from the nominated card and may include forfeiture of the deposit.

If payment cannot be processed, the outstanding balance must be paid before any future appointments can be booked.

Repeated no-shows may result in booking privileges being restricted or revoked. Please note that no-shows are recorded on your client file.

BUSINESS CANCELLATIONS

If for any reason we have to cancel or are unable to fulfil your appointment, your deposit will be fully refunded or transferred, at your preference.

EXTENUATING CIRCUMSTANCES

We genuinely understand that life happens and unforeseen circumstances can arise. While we need to maintain a consistent cancellation policy to protect our team and appointment availability, we will always consider genuine extenuating circumstances on a case-by-case basis.

Bennett & Barkell reserves the right to exercise discretion where appropriate.

All cancellation and booking fees are subject to your rights under the Australian Consumer Law.